Frequently Asked Questions

General

  • MHB Support Services provides Specialist Behaviour Support, psychological assessments and therapy, as well as practical daily living and home-based supports. Our services are tailored to the individual, with a focus on helping people build skills, increase independence and achieve the things that matter to them.

  • We work with children, young people and adults with a range of support needs. Whether you're looking for behaviour support, psychological assessment, therapy or practical assistance at home and in the community, we can talk with you about whether our services are the right fit.

  • Not always. Depending on the service you're looking for, there may be different funding options available. Get in touch with us and we can talk through your circumstances, the type of support you're seeking and the best way to access our services.

  • Yes. MHB Support Services is a registered NDIS provider. We can work with participants whose plans are agency-managed, plan-managed or self-managed.

  • No. You can contact us directly. Participants, family members, carers, Support Coordinators and other professionals are all welcome to get in touch to discuss support options or make a referral.

  • We provide services across Sydney and surrounding areas, with some supports also available in other locations depending on the type of service and individual circumstances. We can talk with you about where you are located and whether we can provide the support you need.

Psychology

  • Yes. Where clinically appropriate, we can complete psychological assessments that help provide a clearer picture of a person's strengths, functional abilities and support needs.

    Depending on the person's circumstances, this information may be useful for NDIS planning, reviews or requests for additional supports. While an assessment can provide important clinical evidence, we cannot guarantee a particular NDIS decision or outcome.

  • In some circumstances, yes. Psychology may be funded through an NDIS plan when the support is considered reasonable and necessary and is related to the person's disability and goals.

    Funding arrangements can vary depending on the individual and the type of support being provided, so we are happy to discuss your circumstances before services begin

  • It depends on the purpose of the support and the individual's circumstances. The NDIS generally funds disability-related supports, while some mental health treatment may be more appropriately funded through the health system, Medicare or another service.

    We can talk with you about the support you're looking for and help clarify the most appropriate funding pathway before you commence services.

  • Not necessarily. You can contact us directly to discuss the support or assessment you are looking for.

    If you are using another funding pathway, such as Medicare or private health insurance, different referral or eligibility requirements may apply.

  • Once your assessment is complete, we will talk you through the findings in clear and practical language. You will receive information about your strengths, areas of difficulty and any recommendations that may be helpful.

    Where appropriate, recommendations can also help inform future supports, therapy, education, daily living or NDIS planning.

Behaviour Support

  • Positive Behaviour Support is about understanding the reasons behind someone's behaviour and finding practical ways to make everyday life easier, safer and more enjoyable. Rather than simply trying to stop a behaviour, we look at what the person may be communicating or experiencing and work together to build skills, confidence and positive supports.

  • Sometimes, a person's behaviour can make everyday life more difficult or affect their safety, wellbeing or ability to do the things that are important to them. This might include aggression, self-injury, property damage or leaving a safe environment. Behaviour support helps everyone better understand what is happening and what may help.

  • A Functional Behaviour Assessment, or FBA, helps us understand the reasons behind a behaviour. We take the time to look at what is happening in the person's life, what tends to happen before and after the behaviour, and other factors that may be contributing. This helps us develop support strategies that are practical, meaningful and suited to the individual.

  • We start by getting to know the person and the people who know them best. Depending on the situation, this may involve conversations with the participant, family members, carers and support workers, as well as reviewing information, observing everyday situations and looking at patterns over time. We work collaboratively and aim to make the process as straightforward and comfortable as possible.

  • No. Behaviour is only one part of the picture. We also look at things like communication, relationships, health, life experiences, routines, environment, strengths and the person's own goals. Our focus is on understanding the whole person, not just the behaviour that has led to a referral.

  • Yes. We know that good behaviour support works best when the important people around someone feel confident and supported too. We can provide practical guidance and training for families, carers and support teams, helping everyone understand the strategies and how to use them in everyday life.

Daily Living and Home-Based Supports

  • Daily Living and Home-Based Supports provide practical assistance to help you build skills, confidence and independence in everyday life. Support is tailored to your individual needs and goals and may include help with routines, daily tasks, developing new skills and getting involved in your community.

  • Yes. Where appropriate and available, our team can provide support in your home or another environment where you feel comfortable.

    We take the time to understand what you need help with and work alongside you to build practical skills and confidence in your everyday environment.

  • Yes. We can provide support in the community where this is relevant to your goals and the type of support you need.

    This might involve building confidence getting out and about, developing everyday skills, accessing activities or services, or working towards greater independence in the community.

  • Absolutely. With your consent, we can work alongside your existing family members, carers and support team to help ensure everyone is working towards the same goals.

    Good communication and collaboration can make a real difference, particularly when several people or services are involved in your support.

  • Support will depend on your individual needs and goals, but may include developing routines, learning everyday living skills, building confidence, improving organisation, accessing the community and working towards greater independence at home and in daily life.

    If you're not sure whether the support you need fits within our services, get in touch and we can talk about what you're looking for.